Important Information
Policies
To help make your stay at Holiday Inn Express Hotel & Suites Mattoon in Mattoon as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Clear policies designed to keep stays smooth and expectations consistent.
- Check-In & Check-Out
Check-in begins at 3:00 PM, with check-out scheduled by 11:00 AM.
- Age & Identification
Guests must present valid government-issued ID; the typical minimum check-in age is 21.
- Pet Policy
Pets are not permitted at the property; service animals are accepted.
- Smoking Policy
The hotel is a non-smoking property across all rooms and public areas.
- Payment & Cancellation
A credit card is required at check-in. Cancellation policies vary by rate and booking conditions.